Case study
From fragmented spend to a governed cost position
Independent technology cost review: a multi-site Queensland mining operator
~$73k verified annual recovery, plus ~$85k one-time
~1,000
connectivity services
10
sites
5
vendors
~$63k
monthly mobile + fixed spend
The challenge
The operator's mobile and fixed telecom footprint had grown across ten sites and five vendors without a single, governed view of what was being paid, or whether it was correct. Spend was concentrated, with three vendors carrying the large majority of it, yet no monthly process verified billing against contracts, tested exposure at inactive or disconnected accounts, or kept contract records current. The result was a cost base no one could fully stand behind, and unreconciled spend accumulating quietly in the detail.
The approach
Procure IT was engaged as the operator's independent cost and governance adviser, running a structured review every month. Each billed service was reconciled against the invoice detail. Month-on-month movements were tested against documented criteria and explained rather than assumed. Inactive, closed and disconnected accounts were checked for exposure, and contract records were reviewed for currency and risk.
Critically, the review sat outside every vendor relationship, with no affiliations and no commissions, so the findings served the operator's commercial interest alone.
The results
- ~$73k in verified annual recurring financial recovery, plus ~$85k in verified one-time recovery, confirmed through executed outcomes, not estimates.
- A further ~$164k identified recovery pipeline under active management.
- Zero exposure at inactive or closed locations, and zero disconnected-account billing in the period, confirmed, not assumed.
- A repeatable monthly governance cadence: every movement explained, every account verified, and 16 contract records flagged for correction before they became a problem.
The outcome
The operator moved from an opaque, multi-vendor cost base to a governed position its finance team can stand behind. Financial recovery followed as a by-product of better visibility and control, not as the goal in itself. Independent oversight, applied consistently each month, is what turned a once-fragmented picture into one the business can account for with confidence.
“Having an independent set of eyes on our technology spend each month changed how we manage it. Instead of hoping the invoices were right, I can take the executive a clear, verified position, and present it as our own initiative, not an audit landed on us.”
De-identified for confidentiality. Figures rounded. Quote approved for use by the client.